Privacy Policy

1. Who We Are (Data Controller)

Kingsford is operated by:

Kingsford Education Group Ltd
Registered in England and Wales
Company Number: 16558973
Registered Address: Rea House, 108 Bradford Street, Birmingham, B12 0NS, United Kingdom

("we", "us", "our")

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For all data protection matters, you can contact us at:
Email: privacy@kingsford.org.uk

2. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://kingsford.org.uk) or use our services.

3. What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: name, date of birth
• Contact Data: email address, phone number, address
• Education Data: qualifications, academic history, application details
• Communication Data: enquiries, messages, call records
• Technical Data: IP address, browser type, device information
• Usage Data: website interaction and analytics
• Marketing Preferences

4. How We Collect Your Data

We collect data through:

• Website forms (enquiries, registrations, applications)
• Direct communication (email, phone, WhatsApp)
• Third-party platforms (CRM systems, partners, lead sources)
• Cookies and analytics tools

5. Lawful Basis for Processing

We rely on the following lawful bases:

• Consent – where you opt in to marketing or provide information voluntarily
• Contract – to process applications or provide requested services
• Legal Obligation – to comply with applicable laws and regulations
• Legitimate Interests – to operate, manage, and improve our services

6. How We Use Your Data

We use your personal data to:

• Process applications and connect candidates with universities or partners
• Provide education consultancy and recruitment services
• Communicate with you regarding your enquiry or application
• Improve our website, services, and user experience
• Send updates and relevant information (where permitted)
• Comply with legal and regulatory obligations

7. Sharing Your Data

We may share your data with:

• Universities, colleges, and education partners (for admissions processing)
• Service providers (CRM systems, IT providers, hosting providers)
• Regulatory or legal authorities where required

All third parties are required to respect your data and comply with UK GDPR.

8. International Transfers

Your data may be transferred outside the UK. Where this happens, we ensure appropriate safeguards such as:

• UK-approved Standard Contractual Clauses (SCCs)
• Transfers to countries with adequacy decisions

9. Data Retention

We retain personal data only for as long as necessary:

• General enquiries: up to 24 months
• Candidate / student records: up to 6 years (for compliance, audit, and legal purposes)
• Marketing data: until you withdraw consent
• Website analytics: typically 12 months

After this period, your data is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact: privacy@kingsford.org.uk

11. Cookies

We use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyse traffic and usage
• Support marketing and advertising activities

You can manage cookies through your browser settings.

12. Data Security

We implement appropriate technical and organisational measures, including:

• Secure hosting and infrastructure
• Access control and restricted permissions
• Encryption where appropriate

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

15. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
https://ico.org.uk